Privacy Policy

1. Introduction

At R&R Solar ("Company", "we", "our", "us"), we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website at randrsolarroofs.com or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Name, email address, telephone number, and mailing address
• Property information for service locations
• Billing and payment information
• Information about your solar energy system
• Communications between you and R&R Solar

2.2 Non-Personal Information

We also collect non-personal information, which is data that does not identify you individually. This may include:

• Browser type and version
• Operating system
• IP address
• Device information
• Pages visited on our website
• Time and date of your visit
• Time spent on pages
• Referral source

3. How We Collect Information

We collect information in the following ways:

3.1 Direct Collection

Information you provide to us directly when you:

• Fill out forms on our website
• Request a quote or services
• Create an account
• Sign up for our newsletter
• Contact us via phone, email, or our contact form
• Provide feedback or respond to surveys

3.2 Automated Collection

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Cookies: Small data files stored on your device that help us improve our website and deliver better service
• Web beacons: Electronic files used to track your navigation of our website and response to our emails
• Analytics tools: We use services like Google Analytics to collect and analyze website usage data

4. How We Use Your Information

We use the information we collect about you or that you provide to us for the following purposes:

4.1 Providing Services

• To fulfill our contractual obligations to you
• To provide the services you request
• To process and complete transactions
• To send service-related communications

4.2 Business Operations

• To improve our website and services
• To personalize your experience
• To respond to your inquiries and provide customer support
• To administer promotions, surveys, or other site features

4.3 Marketing and Communications

• To send promotional communications about new services, special offers, or other information we think you may find interesting (with your consent)
• To provide relevant content and advertising

4.4 Legal and Security

• To protect our rights, property, or safety
• To detect and prevent fraud or illegal activity
• To comply with legal obligations
• To enforce our website terms and conditions

5. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

5.1 Service Providers

We may share your information with contractors, service providers, and other third parties we use to support our business. These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2 Business Transfers

If R&R Solar is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce or apply our terms of use and other agreements
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of R&R Solar, our customers, or others

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Your Choices and Rights

You have certain choices about how we use your information:

6.1 Account Information

You can review and update your account information by logging into your account on our website. If you do not have an account, you can contact us directly to request access to, correct, or delete any personal information you have provided to us.

6.2 Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in each email. Even if you opt out of promotional communications, we may still send you service-related communications.

6.3 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may not be accessible or function properly.

6.4 Do Not Track Signals

We do not currently respond to "do not track" signals or other similar mechanisms.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

11. California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice for California Residents.

12. International Data Transfers

Your personal information may be processed in the United States, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us, you agree to this transfer, storing, or processing.

13. Contact Information

14. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

15. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.